Customer Touchpoints Journey & Hub Template for PowerPoint & Google Slides

Present a dynamic two-layout customer touchpoints deck featuring a horizontal five-stage journey and an accompanying nine-point hub-and-spoke model. The first slide maps digital and physical engagement across five key phases—Awareness, Consideration, Purchase, Service, Loyalty—using vibrant arrow banners in red, orange, green, blue, and indigo. A winding path dotted with contrasting circular markers highlights digital channels like Online Ads, Viral Email, Search, Landing Page, and Blog above the stage banners, while physical touchpoints such as PR, Radio/TV/Print Outdoor, Word of Mouth, Store Visits, and Call Centre weave below in complementary hues. Bracketed side labels clearly distinguish digital versus physical touchpoints on a soft gray backdrop.

The second slide shifts focus to a central Customer hub surrounded by nine azure nodes—Phone, Media, Office/Store, Events, Referrals/Social Group, Billing/Invoice, Staff/Sales, Internet/Social Media, and Marketing—each rendered as clean vector circles with thematic icons. Callout labels extend outward for succinct descriptions. Both layouts leverage fully editable master slides, vector shapes, and theme-aware variables to streamline icon replacement, color palette swaps, and text updates without manual realignment.

Optimized for seamless compatibility in PowerPoint and Google Slides, high-resolution assets guarantee pixel-perfect clarity for on-screen presentations, printed reports, or online sharing. Apply corporate color themes across all elements in one click, animate path flows or hub nodes sequentially, or hide unused markers to align with specific engagement processes. The modular design preserves consistent padding, alignment, and typography hierarchy as you tailor the slides for boardroom briefings, marketing workshops, or customer experience audits.

Fully scalable and print-ready, these slides support export as digital handouts and integration into CRM dashboards—making them a multipurpose asset for marketing plans, journey-mapping workshops, or training modules.

Who is it for

Marketing managers, customer experience leads, and digital strategists will benefit from this template when visualizing omnichannel engagement, mapping journey analytics, or aligning teams around customer-centric strategies.

Other Uses

Repurpose these layouts for product launch roadmaps, service design sprints, operational workflows, or workshop agendas—customizing labels, icons, and colors to suit diverse strategic and training contexts.