Customer Journey Map Powerpoint and Keynote template
The customer journey map provides the clear information on how customers or buyers move through a particular sales path. Understanding the customer expectations is vital for the sales and marketing. It presents the complete sum of experiences customers go through while dealing with the company or product. This infographic flow chart is useful to understand different contact areas of customer point of view. The customer journey map PowerPoint template helps to conceive what are the buyer’s expectations from product or services to satisfy specific objectives. This slide visually presenting flow of customer needs and outlooks. To improve customer services each and every business organizations should analyses the journey of a buyer to the brand or product. The customer journey map designed as a line graph. This cross functional process diagram has ten sections. The customer journey includes: inquiry, comparison, consultation, quality, cost effectiveness, past experiences, stereo types, coordination, purchase and completion. The line graph shows 10 levels of touch point. These levels explain the persuasive actions as a result of interaction with buyers. For the best customer experiences the company studies the overall actions of buyer from start to end. The template is also useful to present gaps or misdirection’s and can identify gaps in the experience. This journey map ppt is 100 percent editable you can frequently add more access channels to improve service.